communication

Looking and listening: the rare gift of presence

Not long ago, I found myself at the memorial service for a friend’s father. I’d never met him, b...

How conflict in a community health center creates stronger teams, smarter decisions, and better care

Conflict is inevitable in a community health center. With so many people from different backgrounds ...

Invisible no more: the healing power of being present

He ran away at thirteen. Jobs came and went. Friends disappeared. Shelters became home. The worst p...

We’ll be chopping your leg off today  

In Room 342, the patient, ‘Tony’, was facing one of the most difficult challenges of his life â€...

Using PCM to Choose the Perfect Team Member (Part 2)

Now that we've pinpointed the Base personality we're after, it's time to go on a mission to spot the...